Last updated: May 31, 2026
Refund Policy
Overview
This Refund Policy describes when you may be eligible for a refund on your Shark Invoice subscription. We aim to be fair and transparent. If you have a question about a specific situation, please contact us before initiating a chargeback or dispute.
Free Tier
The Free tier involves no payment, so no refund is applicable.
Pro Monthly
When you cancel a monthly Pro subscription, your subscription remains active until the end of the current billing period. We do not offer prorated refunds for the unused portion of a monthly billing cycle. You will continue to have full Pro access until the period ends.
Pro Annual
When you cancel an annual Pro subscription, your subscription remains active until the end of the annual billing period. We do not offer prorated refunds for the unused portion of an annual billing period. You will continue to have full Pro access until the period ends.
Special Circumstances
If Shark Invoice fails to deliver the Service due to a technical issue on our end — for example, a prolonged outage or a critical bug that prevented you from creating invoices — contact us at hello@sharkinvoice.com with your subscription ID and a description of the issue. We will review your request on a case-by-case basis and respond within 3 business days.
Refund Process
To request a refund, email hello@sharkinvoice.com with your subscription ID and the reason for your request. We will review your request and respond within 3 business days. Approved refunds will be processed through Razorpay to your original payment method within 5–7 business days.
Razorpay Disputes
If you have initiated a payment dispute through Razorpay, it will follow Razorpay's separate dispute resolution process. We encourage you to reach out to us directly before initiating a dispute, as we can typically resolve issues faster.
Contact
For refund-related questions, email hello@sharkinvoice.com.