Refund Policy

1. Our refund policy

By subscribing to a paid plan (Pro Monthly or Pro Annual), you acknowledge and agree that subscription fees are non-refundable. This applies to all payments, whether monthly or annual, processed in part or in full.

2. Why no refunds

Shark Invoice operates as a Software-as-a-Service (SaaS) subscription. You receive immediate access to Pro features upon payment, including:

• Unlimited invoice and quote creation
• Payment reminder automation
• Removal of “Powered by Shark Invoice” footer on PDFs
• All other Pro tier benefits

Because access is granted immediately and consumed throughout the billing period, we cannot offer refunds for time already used.

3. Cancel anytime to stop future billing

While we do not refund past payments, you have full control to stop future charges:

• Self-serve cancellation: Sign in → Settings → Billing → Cancel Subscription
• Email cancellation: Send a request to info.sharkinvoice@gmail.com

Upon cancellation:

• Your Pro access continues until the end of your current billing period
• No further charges will be made
• Your account automatically reverts to the Free tier thereafter
• You retain access to your data and can continue using Shark Invoice on the Free tier

4. Failed payments

If a recurring subscription payment fails:

• Razorpay automatically retries the payment per their standard retry policy
• During the retry window, your Pro access continues
• If all retries fail, your subscription is suspended and your account reverts to the Free tier
• No refund is issued for the period of failed payment attempts

You can update your payment method anytime via Settings → Billing.

5. Disputed charges

If you believe a charge was made in error or without authorization, contact us within 7 days of the charge:

Include:

• The date and amount of the disputed charge
• Razorpay transaction ID (from your payment receipt)
• Reason for the dispute

We will investigate and respond within 7 business days. If the charge was made in error on our side (technical issue, double-billing, etc.), we will process a refund to your original payment method within 7–10 business days.

This investigation policy applies ONLY to errors on our side — not to buyer's remorse or change of mind.

6. Annual subscription

By choosing the Annual plan (₹4,500/year), you commit to a 12-month subscription period. Mid-year cancellation:

• Stops future renewals
• Does NOT refund any portion of the annual fee already paid
• Your Pro access continues until the end of the 12-month period

If you anticipate needing flexibility, we recommend starting with the Monthly plan (₹499/month).

7. Service unavailability

If Shark Invoice experiences extended downtime or service unavailability:

• We will make reasonable efforts to restore service promptly
• We do NOT issue refunds, credits, or service extensions for temporary unavailability
• Our liability for service unavailability is governed by our Terms of Service

8. Account termination by us

If we terminate your account for violation of our Terms of Service, no refund will be issued for any remaining subscription period.

If we terminate your account for reasons not attributable to you (e.g., we shut down the Service entirely), we may at our sole discretion issue a pro-rated refund for the unused portion of your subscription.

9. Payment processor

All payments are processed by Razorpay (razorpay.com). For payment-related inquiries that fall outside this Refund Policy:

• Razorpay disputes: contact Razorpay support
• Bank chargebacks: handled per your bank's policies
• Refunds approved by us are processed back to the original payment method via Razorpay within 7–10 business days

10. Contact

For refund-related questions:

We aim to respond within 24 hours during business hours (IST).